Thank you, we’ve got it!
Your enquiry has been received and one of our Gas Safe registered engineers will be in touch with you shortly to organise your boiler service.
What happens next
A member of our team will contact you within 1 working day to confirm your appointment and answer any questions you have about your service.
Hear What Our Customers
Have to Say About Us
Excellent service, Liam came out the same day on a Sunday to fix my boiler. Friendly and efficient. Will definitely be using again for future work. Highly recommend.
Elaine HopperWe contacted the UK Gas Group via phone. Liam answered the call and a visit was arranged convenient for us.Liam was able to fix our problem, explaining where there was a problem and potential causes of the issue.
Helen WormaldExcellent service from Liam and the team of engineer’s Andy and John. Came out the next day to change our boiler, really cannot fault these guys! Communicated throughout, very professional and efficient.
carlie swancottLiam deserves nothing but praise for his exceptional service. From the moment he arrived, his friendly and approachable demeanor put me at ease.
Callum SmithHad a big pipe burst at my flat and was originally told there would be a wait time of 2-3 hours however your company managed to get someone out within half an hour to come help us (Liam).
Danny RobinsonWe just moved house and our boiler came up with a fault. Liam came within a couple of hours and was able to get the heating going again and identified a faulty part to replace to make the fix permanent.
Andy L
Frequently asked Questions
Your policy starts on the day your application is submitted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
You should be able to cancel and switch to UK Gas Group Ltd. For more information, please call our sales team on 01618 880970.
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00 AM or within 24 hours of your call. In the event of a gas leak please call the National Gas Emergency Service on 01618 880970.
Our boiler services usually take place between March and October. When you sign up for one of our plans, we’ll be in touch to let you know which month you’re scheduled for. When your service is due, an engineer will be in contact to fix a date and time that suits you.